FAQ

1. What is Romenara?

Romenara is a clothing brand built on exclusivity and simplicity. We focus on limited-edition drops, designed with care and produced in small runs to ensure quality and uniqueness.

2. What products do you currently offer?

Right now, we offer our signature piece — the “Phantom Grey” Hoodie. Each hoodie is crafted with premium quality materials and designed for both comfort and style.

3. Do you ship internationally?

Yes, we ship worldwide, except to restricted countries and locations where shipping is unavailable.

4. How long will my order take to arrive?

Processing time: 2–3 business days
Standard shipping: 7–14 business days (varies by region)
Canada & US: typically 5–10 business days
You’ll receive a tracking number once your order is dispatched.

5. Can I return or exchange my order?

All sales are final. However, if you received the wrong size, wrong item, or a defective product, please contact us at romenara.help@gmail.com and we’ll work with you to resolve the issue.

6. What if I entered the wrong shipping address?

Please email us immediately at romenara.help@gmail.com. If your order hasn’t shipped yet, we’ll update the address. If it has already shipped, unfortunately, we cannot make changes.

7. How do I contact customer support?

You can reach us anytime at romenara.help@gmail.com. We aim to respond within 24–48 hours.